jitawim Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal data jitawim collects when you use our platform, how that data is used, who it may be shared with, and the rights you have over your own information. We are committed to handling your data responsibly and transparently.
Privacy at a Glance
These six principles summarise how jitawim approaches data privacy. Full legal detail for each area follows in the sections below.
We Collect Only What We Need
jitawim collects only the personal data that is necessary to provide our services, process your transactions, verify your identity, and comply with our legal obligations. We do not collect data speculatively or beyond what is required.
We Never Sell Your Data
Your personal information is never sold to third-party marketers, data brokers, or advertisers. We share data only where strictly required for service delivery, legal compliance, or fraud prevention — and always under binding confidentiality obligations.
256-Bit SSL Encryption
All data transmitted between your browser or device and the jitawim platform is protected by industry-standard 256-bit SSL encryption, ensuring that your personal and financial information cannot be intercepted in transit.
You Control Your Data
You have the right to access, correct, export, and in certain circumstances request deletion of your personal data. Our support team is available 24/7 to process any data-related request — typically within 5 business days.
Transparent Cookie Use
jitawim uses cookies to maintain your session, remember your preferences, and improve platform performance. We do not use cookies to build advertising profiles or track you across unrelated third-party websites.
Defined Retention Periods
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once the retention period expires, your data is securely deleted or anonymised.
1. Data We Collect
When you use the jitawim platform — whether to browse, register an account, make a deposit, place a bet, claim a bonus, or contact our support team — we may collect a range of personal data. The type and volume of data collected depends on how you interact with the platform and what services you choose to access.
1.1 Registration Data
When you create a jitawim account, we collect the information you voluntarily provide during the sign-up process. This typically includes your full legal name, date of birth, email address, mobile number, and chosen username and password. We use this data to create and manage your account, verify your eligibility to play, and communicate with you about your account activity.
1.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) obligations and to comply with anti-money-laundering best practices, we may request copies of government-issued identity documents (such as your National ID card or passport), proof of address (such as a utility bill or bank statement), and proof of ownership of your payment method. This documentation is reviewed by our compliance team and stored securely.
1.3 Financial Transaction Data
We collect data related to all deposits and withdrawals made through your jitawim account. This includes the transaction amount in BDT, the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), the date and time of the transaction, and the transaction reference number provided by your payment provider. We do not store full card numbers or mobile money PINs on our servers.
1.4 Gameplay and Betting Data
We record all gaming and betting activity conducted through your account, including the games played, bet amounts, win/loss outcomes, bonus usage, and session duration. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform optimisation.
1.5 Technical and Device Data
When you access the jitawim platform, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited. This data helps us diagnose technical issues, detect fraudulent access, and improve the user experience.
| Data Category | Examples | Legal Basis for Processing |
|---|---|---|
| Registration Data | Name, email, date of birth, phone number | Contract performance; legal obligation |
| KYC / Identity Data | National ID, passport, proof of address | Legal obligation; fraud prevention |
| Financial Data | Transaction amount, payment method, reference | Contract performance; legal obligation |
| Gameplay Data | Bets placed, game history, session duration | Contract performance; legitimate interest |
| Technical Data | IP address, browser, device type | Legitimate interest; security |
| Communications Data | Live chat logs, email correspondence | Contract performance; legal obligation |
1.6 Communications Data
If you contact our support team via live chat, email, or WhatsApp, we retain records of those communications in order to resolve your query, train our support staff, and maintain a history of interactions for compliance and dispute-resolution purposes. Communications are stored securely and accessed only by authorised personnel.
2. How We Use Your Data
jitawim uses the personal data it collects for specific, defined purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The primary purposes for which we process personal data are set out below.
2.1 Account Management and Service Delivery
The most fundamental use of your data is to operate your jitawim account and deliver the services you have requested. This includes processing your registrations, deposits, withdrawals, and bets; crediting bonuses to your account; and responding to your customer support queries. Without this processing, we would be unable to provide our service to you.
2.2 Identity Verification and Fraud Prevention
We process identity and financial data to verify that you are who you claim to be, that you meet our minimum age requirement of 18 years, and that your account activity is consistent with legitimate use. Our fraud prevention systems monitor for unusual patterns — such as rapid changes in payment methods, simultaneous logins from multiple locations, or abnormal betting sequences — and may flag accounts for manual review.
2.3 Responsible Gaming Compliance
jitawim is committed to promoting responsible gambling. We analyse gameplay and account activity data to identify signs of problem gambling behaviour, such as rapidly increasing bet sizes, extended uninterrupted play sessions, or repeated attempts to circumvent deposit limits. Where such patterns are identified, our responsible gaming team may reach out proactively to offer support tools including deposit limits, cooling-off periods, or self-exclusion.
2.4 Marketing and Promotional Communications
If you have opted in to receive promotional communications from jitawim, we may use your email address or mobile number to send you information about bonuses, new games, seasonal promotions (such as BPL offers or Eid specials), and other platform news. You may opt out of marketing communications at any time by contacting our support team or following the unsubscribe link in any marketing email.
2.5 Platform Improvement and Analytics
We use aggregated and anonymised data to understand how players interact with the jitawim platform, which games and features are most popular, where users encounter difficulties, and how the overall experience can be improved. This analytics data cannot be used to identify individual users and is not shared externally.
2.6 Legal and Regulatory Compliance
In certain circumstances, we are required by law to collect, retain, or disclose personal data. This includes maintaining transaction records for anti-money-laundering purposes, retaining account information in connection with any ongoing investigation or dispute, and responding to lawful requests from competent authorities. All such disclosures are made in accordance with applicable legal requirements and are logged internally.
3. Data Sharing & Disclosure
jitawim does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the limited circumstances described in this section, and only to the extent necessary for the stated purpose. All third parties with whom we share data are required to handle it in a manner consistent with this Privacy Policy and applicable data protection standards.
3.1 Payment Processing Partners
To facilitate deposits and withdrawals, we share transaction-relevant data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and card payment processors (Visa and Mastercard networks). The data shared is limited to what is required to initiate or confirm a transaction and is governed by those providers' own privacy and security frameworks.
3.2 Identity Verification Providers
Where we use third-party identity verification services to assist with KYC checks, your identity document images and supporting data may be transmitted to those services over encrypted connections. These providers operate under strict contractual confidentiality obligations and are prohibited from using your data for any purpose other than the identity check requested.
3.3 Technology and Infrastructure Providers
The jitawim platform is hosted on secure cloud infrastructure. Our hosting, database, and CDN providers may have limited and controlled access to certain data as part of their service delivery. All such providers are bound by data processing agreements that restrict their use of your data to operational purposes only.
3.4 Game Software Providers
The casino games and live dealer tables available on jitawim are powered by third-party game studios, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive anonymised gameplay data for game-performance monitoring purposes. No personally identifiable information is shared with game studios beyond what is technically necessary to authenticate your session.
3.5 Legal and Regulatory Authorities
jitawim may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities when required to do so by law, court order, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of jitawim, its users, or the public. We will notify affected users of any such disclosure where permitted by law.
5. Data Retention
jitawim retains personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or for as long as required by applicable laws and regulations. Once the applicable retention period has expired, personal data is either securely deleted from our systems or permanently anonymised so that it can no longer be associated with any individual.
5.1 Active Account Data
While your jitawim account is active, we retain all registration, transaction, gameplay, and communications data associated with your account. This data is necessary to operate your account, resolve any disputes that may arise, and fulfil our legal obligations.
5.2 Data After Account Closure
Following the closure of your jitawim account — whether initiated by you or by the platform — we retain certain categories of data for defined periods as set out below:
- Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with anti-money-laundering record-keeping obligations.
- KYC and identity verification documents: Retained for a minimum of 5 years from the date of account closure or the date the document was verified, whichever is later.
- Account registration data: Retained for 2 years following account closure to assist with any dispute resolution or re-registration requests.
- Customer support communications: Retained for 2 years from the date of the interaction.
- Gameplay and betting records: Retained for 2 years from the date of the relevant game session or bet, unless required for an ongoing dispute or investigation.
5.3 Self-Exclusion Records
Where a player has requested self-exclusion from the jitawim platform, we retain a record of that self-exclusion for the duration of the exclusion period, and for a further 5 years thereafter. This is to prevent the inadvertent re-registration of a player who has placed themselves under a self-exclusion arrangement and to protect the welfare of vulnerable players.
6. Data Security
jitawim takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, alteration, or disclosure. The key security measures we have in place include the following.
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that your personal, financial, and login data cannot be intercepted in transit.
- Encrypted data storage for sensitive data fields including passwords (hashed using bcrypt with salting), KYC document files, and payment method references.
- Role-based access controls that restrict access to personal data on a strict need-to-know basis. Only authorised personnel whose job functions require access to specific categories of data are granted that access.
- Regular security audits and penetration testing conducted to identify and remediate vulnerabilities in our systems before they can be exploited.
- Anomaly detection systems that monitor for unusual login patterns, suspicious transaction activity, and potential account takeover attempts in real time.
- Secure data centre infrastructure with physical access controls, fire suppression, and redundant power and network connectivity to protect against hardware failure and physical intrusion.
6.1 Your Role in Keeping Data Secure
While jitawim implements robust security measures, the security of your account also depends on you. You are responsible for maintaining the confidentiality of your login credentials and for ensuring that no other person has access to your account. You should use a strong, unique password for your jitawim account, avoid logging in from shared or public devices, and log out after each session. If you believe your account has been compromised, contact our support team via live chat immediately.
6.2 Data Breach Response
In the event of a data security incident that poses a risk to your personal data, jitawim will take immediate steps to contain and investigate the breach, notify affected users as quickly as practicable, and implement corrective measures to prevent recurrence. The nature of any notification will depend on the type and severity of the incident and the categories of data involved.
7. Your Privacy Rights
jitawim respects your rights over your personal data. Regardless of your location, we aim to provide every player with meaningful control over how their data is used. The following rights are available to all jitawim account holders and can be exercised by contacting our support team.
7.1 Right to Access
You have the right to request a copy of the personal data that jitawim holds about you. Upon receiving a valid access request, we will provide a structured summary of the data categories held, the purposes for which each category is processed, and how long each category is retained. We aim to fulfil access requests within 15 business days.
7.2 Right to Rectification
If any personal data that jitawim holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. Where the inaccuracy relates to your registered identity details, we may require you to submit supporting documentation to verify the correct information before making the change.
7.3 Right to Erasure
In certain circumstances, you have the right to request that jitawim delete your personal data. This right is subject to our legal retention obligations — for example, we cannot delete financial transaction records that we are required by law to retain for a minimum period. Where deletion is not possible in full, we will explain which data we are required to keep and for how long.
7.4 Right to Restrict Processing
You may request that jitawim temporarily restrict the processing of your personal data — for example, while you contest the accuracy of the data or while a complaint is being investigated. During a restriction period, we will continue to store your data but will not process it for any other purpose without your consent, except where required by law.
7.5 Right to Data Portability
Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider of your choosing. This right applies primarily to data that you have directly provided to us in the course of using our platform.
7.6 Right to Object to Marketing
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Following receipt of a valid opt-out request, jitawim will cease sending you promotional communications within 5 business days. Please note that you will continue to receive essential account communications regardless of your marketing preferences.
8. Policy Updates & Contact
jitawim reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the services we offer. When material changes are made, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.
It is your responsibility to review this Privacy Policy periodically. Continued use of the jitawim platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the changes. If you disagree with any aspect of a revised Privacy Policy, you should discontinue use of the platform and may request account closure by contacting our support team.
8.1 Children's Privacy
The jitawim platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. Parents and guardians who believe their child may have registered on our platform are urged to contact us immediately at support@jitawim.
8.2 Offshore Platform Notice
jitawim operates as an offshore online gaming platform. This Privacy Policy is drafted to reflect generally accepted data protection principles. We are committed to handling your personal data responsibly and in accordance with the commitments set out in this document, regardless of the jurisdiction in which your data is processed.
8.3 Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy or the way jitawim handles your personal data, please do not hesitate to contact us. Our data support team is available 24/7 via live chat and responds to email queries within an average of 2–5 minutes during peak hours.
Email: support@jitawim
Live Chat: Available directly on the jitawim platform
WhatsApp: Available via the contact details provided on the platform
Response time: 2–5 minutes average
Ready to Play Responsibly at jitawim?
Now that you understand how we protect your personal data, explore everything jitawim has to offer — from live cricket betting and premium slots to exclusive casino games. All backed by industry-standard security and 24/7 player support.