Responsible Gaming
at jitawim

At jitawim, responsible gaming is not a legal footnote — it is a core pillar of how we operate. We believe that every player in Bangladesh deserves access to a safe, transparent, and player-first platform where entertainment never comes at the cost of personal wellbeing. Our entire product — from account registration to every game session — is designed with player safety in mind.

We recognise that gambling, like any activity involving real money and reward cycles, can become problematic for a small number of players. Our responsibility is to provide the right tools and information to help players stay in control, and to intervene proactively when we see signs that a player may be struggling. This page is your complete guide to responsible gaming at jitawim.

jitawim's responsible gaming framework covers five areas: age verification and access controls, real-time player monitoring, voluntary self-management tools (deposit limits, time-outs, and self-exclusion), outreach and support for players who request help, and ongoing staff training to ensure every member of our team is equipped to handle sensitive conversations with care and respect.

jitawim operates a strict minimum age policy. You must be 18 years of age or older to register an account, make a deposit, or participate in any real-money game or betting activity on our platform. This policy applies to all players, regardless of location within Bangladesh or elsewhere.

How We Verify Age

During the registration process, all players are required to confirm that they are 18 years of age or older. For withdrawals and certain account actions, jitawim conducts a full Know Your Customer (KYC) verification that requires submission of a government-issued photo ID — such as a Bangladesh National ID card or passport — which confirms your date of birth. Accounts that fail age verification are immediately restricted and unable to access real-money features.

Protecting Young People

We encourage parents and guardians in Bangladesh to use parental control software to prevent minors from accessing gambling websites. If you believe a minor has registered on jitawim using false information, contact our support team immediately at support@jitawim. We will investigate and take action within one business day. All such reports are handled with full confidentiality.

We also recommend that adults who share devices with minors keep their jitawim account credentials confidential and log out after every session to prevent unauthorised access.

Problem gambling can develop gradually and is often difficult to recognise from the inside. Most players who develop a gambling problem do not set out to do so — it can happen to anyone, and it is not a sign of weakness or poor character. Awareness is the first and most important step toward getting things back under control.

Below are some of the most common warning signs that gambling may have moved beyond entertainment and into problematic territory. If you recognise several of these in yourself or someone you care about, we strongly encourage you to use the support tools available on jitawim or reach out to our team.

jitawim gives every registered player in Bangladesh direct access to a suite of responsible gaming tools, available at any time through your account dashboard. These tools are designed to help you set boundaries, take breaks, and maintain full control over how, when, and how much you gamble.

All tools are free to activate, take effect promptly, and cannot be reversed for a minimum cooling-off period to prevent impulsive decisions made in the heat of a gaming session. There is no penalty, judgment, or account restriction for using these tools — using them is a sign of healthy self-awareness.

Self-exclusion is the most comprehensive responsible gaming tool available on jitawim. When you request self-exclusion, your account is fully suspended — you cannot log in, deposit, bet, or access any real-money feature for the entire duration of your exclusion period. This is a serious commitment designed for players who feel their gambling has become, or is at risk of becoming, genuinely harmful.

Self-Exclusion Periods

jitawim offers the following self-exclusion durations:

• 6 months — for players who need a structured medium-term break
• 1 year — recommended for players who have identified a clear problem pattern
• 3 years — for players who need an extended, reinforced period away from gambling
• Permanent (indefinite) — for players who wish to stop gambling at jitawim forever; this exclusion can only be reviewed after a minimum of 5 years and requires a formal reinstatement process

What Happens During Self-Exclusion

Once your self-exclusion is activated, jitawim will immediately suspend your account, cancel any outstanding promotional offers or bonuses linked to your account, and return any unplayed deposited funds to your registered withdrawal method. You will be removed from all marketing communications for the duration of the exclusion period. Our systems will also flag your account to prevent re-registration attempts using the same identity details.

Requesting Self-Exclusion

You can initiate self-exclusion via your account dashboard under Account Settings > Responsible Gaming > Self-Exclusion, or by contacting our support team directly via live chat or by emailing support@jitawim with the subject line "Self-Exclusion Request". Self-exclusion requests submitted via live chat or email are processed within one hour and confirmed by our responsible gaming team in writing.

The vast majority of jitawim players gamble responsibly and enjoy our platform as a form of entertainment. The following practical tips are designed to help you keep it that way — whether you are a new player or a long-standing member of our community in Bangladesh.

Set a Budget Before You Play

Decide how much money you can afford to spend on gambling before you start a session — and treat that amount as the cost of entertainment, not as an investment. Never gamble with money that is allocated for rent, food, household bills, education fees, or any other essential expense. Using jitawim's deposit limit tools is the simplest way to enforce this commitment automatically.

Treat Losses as the Cost of Entertainment

The house always has a mathematical edge over time — that is the nature of casino games and sports betting. Accept that losses are a normal and expected part of gambling, and never attempt to recover losses by placing larger or more frequent bets. Chasing losses is one of the most common patterns that leads to problem gambling.

Take Regular Breaks

Long, uninterrupted gambling sessions impair decision-making and erode emotional control. Set a timer or use jitawim's session reminder feature to take a break every 30 to 60 minutes. Stand up, have a drink of water, do something else for a few minutes, and re-evaluate whether you want to continue before resuming.

Never Gamble Under the Influence

Gambling while under the influence of alcohol, substances, or extreme emotional states (anger, grief, severe stress) significantly increases the risk of poor decision-making and impulsive bets. If you are not in a clear and stable state of mind, it is always better to wait until you are before opening the platform.

Balance Gambling With Other Activities

Gambling should be one of many leisure activities in your life, not the primary or only one. If you find yourself turning to gambling as a default way to relax, manage stress, or pass time, that is a signal worth paying attention to. A healthy balance of different activities — sports, socialising, creative hobbies — keeps gambling in its proper perspective.

If you have concerns about your own gambling habits or those of someone close to you, our dedicated responsible gaming team is here to help. All enquiries are handled with complete discretion and without judgment. You do not need to be in crisis to reach out — even early-stage concerns are worth discussing.

Our team can help you understand which tools are most appropriate for your situation, activate any safety feature on your behalf immediately, provide guidance on external support organisations available in Bangladesh, and coordinate account suspension or self-exclusion if that is what you need.

When you contact us about a responsible gaming matter, please include your registered account username and a brief description of your concern. This allows our team to locate your account quickly and take any necessary action without delay. You do not need to provide detailed personal information beyond what is already on your account.

jitawim is committed to ensuring that every player who asks for help receives it promptly. We will never make the process of accessing responsible gaming support difficult, time-consuming, or conditional on anything other than your own request.